File a grievance fearlessly.
Your identity is sealed in the vault.
Redress public issues with any Central Ministry or State Department. Verified via Aadhaar eKYC, but your real identity is never exposed to the investigating officer.
HOW THE PRIVACY HORIZON WORKSArchitectural Blueprint
Hand-drawn architectural workflow explaining zero-knowledge identity separation.
0.00%
Officer PII Access
100%
Retaliation-Proof
14 Days
Statutory Redressal SLA
256-Bit
HMAC Cryptographic Sealing
Verify the citizen. Protect the identity.
The Government needs to verify that you are a genuine citizen. The officer investigating your complaint does not need to know who you are.
Authenticate via CivID SSO
Aadhaar eKYC or OTP proves you are a genuine citizen. Your credentials stay strictly within the isolated SSO vault.
Deterministic Sealing & Case Filing
A 256-bit pairwise hash creates an anonymous Case ID. AI Drishti auto-routes the grievance to the exact nodal officer.
Merit Redressal & Two-Way Chat
Officers investigate based on uploaded evidence and clarify doubts via masked chat without ever knowing your identity.
Integrated Central Ministries & State Departments
AI Drishti provides instant auto-routing across 100+ government jurisdictions.
Public Works (PWD)
Roads, Bridges & Potholes
Health & Family Welfare
Hospitals, Clinics & Medicine
Power & Energy
Grid Outages & Billing
School & Higher Education
Scholarships & Facilities
Road Transport & Highways
NHAI Tolls & Signage
Social Justice & Welfare
Pensions & DBT Transfers
Engineered for absolute trust and transparency
Every grievance is backed by tamper-proof evidence, AI auto-classification, and court-authorized disclosure protocols.
Masked 2-Way Clarification Thread
Officers can ask for additional location details or photos in real-time. Both sides communicate securely without revealing phone numbers, emails, or identities.
Sub-Second AI Auto-Routing
Multi-lingual NLP (Hindi, Hinglish, English) categorizes grievances and assigns them to the exact nodal officer within 2 seconds.
Tamper-Proof Evidence Locker
Attach photos, invoices, and FIR copies. Every file is cryptographically hashed to prevent post-submission tampering.
Dual-Key Judicial Disclosure Gateway
Officers cannot unmask a citizen. Only an independent Court Authority with a certified judicial order reference can authorize identity reveal. Every request creates an immutable, permanent audit log.
1. Officer Request
Requires official case justification and FIR ref.
2. Judicial Verification
Signed order verified against authority key.
3. Immutable Audit
Permanent record written to tamper-proof log.
Designed for every participant in the ecosystem
Fearless Civic Participation
Complain about local potholes, corrupt practices, hospital negligence, or ration delays without the fear of retaliatory visits or phone harassment.
- One-click Aadhaar/Mobile OTP sign in
- Live status tracking and instant SMS/Email updates
- Right to Appeal if redressal is unsatisfactory
What You See on Your Dashboard:
Track any existing grievance instantly
Enter your Registration Case ID and grievance password to check live officer remarks and resolution timeline.
Track Complaint Status
Check live redressal progress without logging in
The system doesn't only record complaints.
It records how institutions respond to them.
Citizen Protection
- 100% identity shield — officers only ever see a pseudonymous Case ID
- Masked two-way chat — real identity never enters the grievance thread
- Zero fear of retaliation — identity sealed inside the CivID vault
- Court-order-only disclosure — every reveal judicially approved & audited
Officer Accountability
- Public performance registry — every officer's record is open data
- 14-day SLA monitoring — compliance measured against the CPGRAMS standard
- Transparent scorecards — resolution times, ratings, and performance tiers
- First appeal escalation — dissatisfied citizens trigger independent review